Customer Support Manager

Company Description

Our Pharmacy Company provides trusted CSR (Customer Support Representative) services to pharmacies, helping them improve patient communication and overall service management. We work closely with pharmacy teams to support better customer outcomes, ensure smooth operations, and streamline daily support processes. Our goal is to deliver reliable, professional solutions that strengthen pharmacy services and enhance patient satisfaction.

Role Description

We are seeking a Customer Support Representative for a full-time, on-site role based in Karāchi. The role involves managing and leading a team of customer support representatives, ensuring exceptional customer satisfaction, and overseeing the resolution of customer issues.

The manager will analyze customer interactions, identify areas for improvement, and implement strategies to enhance customer experience. Additionally, the role includes providing technical support, monitoring team perfor...