Customer Support Manager

Job Title: Customer Support Manager
Job Type: Fulltime - Onsite
Full-time, Onsite
Working Hours: 6:00 PM – 3:00 AM

Role Overview

We are looking for an experienced Customer Support Manager to lead and oversee our customer support operations during evening and night hours. This role is responsible for managing the support team, ensuring service quality, improving processes, and maintaining high customer satisfaction.

The ideal candidate is hands-on, organized, and comfortable working in a fast-paced environment.

Key Responsibilities

• Manage daily customer support operations and ensure timely resolution of customer issues
• Lead, coach, and supervise customer support representatives
• Monitor team performance, productivity, and quality of responses
• Handle escalated customer complaints and complex cases
• Develop and improve support workflows, policies, and documentation
• Ensure adherence to service-le...