Customer Support Manager

Job Description

This role will be based in our Menara Skymind office. 

We are seeking a dynamic and experienced Customer Support Manager to establish and lead our new Customer Support team. This team will be responsible for managing reactive inbound support, ensuring our customers receive timely, effective, and empathetic assistance. As the Customer Support Manager, you will play a pivotal role in building the team from the ground up, defining processes, and driving operational excellence. You will work closely with the Customer Success team, which focuses on proactive customer engagement, to ensure a seamless and exceptional customer experience across all touchpoints.

This is an exciting opportunity for a motivated leader who thrives in a fast-paced environment and is passionate about delivering outstanding customer support.

Key Responsibilities:

Team Leadership and Development