Customer Support Manager (Ecommerce)

We are a fast-growing supplement brand looking for a Customer Support Manager who is genuinely obsessed with efficiency and continuous improvement. This is not a role for someone who just wants to maintain the status quo or follow a manual. We need a leader who looks at a process and immediately thinks of three ways to make it faster, smarter, and better.

You will be responsible for building and scaling our support operations. We want someone who takes deep pride in ownership, turns chaos into systems, and ensures our customer experience is a competitive advantage. If you are a builder who thrives on fixing broken workflows and implementing high-level strategy, we want to talk to you.

What You Will Do

• Optimize & Implement: You will be the architect of our CS roadmap, constantly auditing and improving systems to ensure we stay ahead of our growth.
• System Ownership: Beyond just managing tickets, you will create, improve, and maintain our en...