Job Description
Loop is building the most trusted health benefits and insurance platform for modern
Indian companies. We power insurance, healthcare access, and diagnostics for thousands of
employers and their teams. We work closely with employers, insurers, and TPAs to manage
employee health benefits at scale, with a strong emphasis on claims, support, and proactive
care.
Role Overview
We are looking for a hands-on Customer Support Manager to own end-to-end support
operations across channels (calls, chats, and email). This role is responsible for CSAT, SLA
adherence, and team productivity, while working closely with cross-functional teams to
reduce avoidable demand and improve resolution quality.
What You Will Do
Indian companies. We power insurance, healthcare access, and diagnostics for thousands of
employers and their teams. We work closely with employers, insurers, and TPAs to manage
employee health benefits at scale, with a strong emphasis on claims, support, and proactive
care.
Role Overview
We are looking for a hands-on Customer Support Manager to own end-to-end support
operations across channels (calls, chats, and email). This role is responsible for CSAT, SLA
adherence, and team productivity, while working closely with cross-functional teams to
reduce avoidable demand and improve resolution quality.
What You Will Do
- Own daily operations of the claims support team and ensure timely and accurate
- resolution of...
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