Job Description

The Role

You will be responsible for :

  • Driving product adoption and customer value at key accounts and identifying additional opportunities for customer expansion.
  • Collaborating with the sales team on account strategy development for assigned customers.
  • Defining best practices, metrics and goals and leading the Customer success teams towards achieving these.
  • Ensuring a high degree of customer renewals.
  • Building strong product expertise and providing training & ongoing support to key accounts as required.
  • Providing feedback and advocacy on customer pain-points to internal teams.
  • Ensuring strong customer service levels are met in line with Company objectives.
  • Supporting the customer service team in resolving escalated issues or complaints.
  • Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery....

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