Customer Support (MachShip)

Job Description

This role is responsible for supporting daily freight and consignment operations through proactive monitoring, coordination, and administrative management. The position ensures shipments are accurately tracked, issues are promptly escalated, and operational systems remain up to date and reliable.

The ideal candidate has strong attention to detail, excellent communication skills, and the ability to manage multiple high-priority tasks across various logistics platforms.

Key Responsibilities

• Rebook and manage daily pickup schedules across multiple carriers and logistics providers
  

• Monitor shipment progress and proactively manage delays, issues, or service disruptions
  

• Track and manage consignments using logistics platforms such as Machship and Twinship
  

• Provide general operational support, including conta...