Customer Support - Logistics and Freight Forwarding

Customer Support - Logistics and Freight Forwarding

Maastricht, reference 2026-00779

Job description

Our client is looking for a proactive and customer-oriented Customer Support employee to join their Logistics team. In this role, you will be responsible for coordinating shipments, supporting customers throughout the logistics process, and ensuring that all documentation and communication are handled accurately.
Key responsibilities:

Manage customer inquiries and provide professional support regarding shipments and logistics services.

Coordinate shipment activities between customers, carriers, warehouses, and internal departments.

Monitor the logistics process from booking through to final delivery.

Ensure timely communication and high levels of customer satisfaction.

Review and complete logistics and shipping documentation, including invoices, booking confirmations, etc.

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