Customer Support Lead

Customer Support Lead

WHO WE ARE

Tradable Bits is an award-winning tech company that helps sports, music and entertainment brands build better fan experiences. Based in Vancouver, Canada we work with industry leaders in the sports, music & entertainment space including teams from the NBA, NHL, NFL and MLB, alongside Live Nation, BMG, Danny Wimmer Presents and many more.

WHO YOU ARE

You’re a positive, solutions-oriented leader who thrives on meaningful interactions and building strong, trust-based relationships. You bring an adaptable, thoughtful approach to your work and are comfortable navigating change, complexity, and growth.

You’re naturally customer-centric and see advocacy as a core part of your role, translating customer needs, feedback, and trends into clear insights that help shape product decisions and long-term growth plans. You enjoy tackling challenges head-on, thinking beyond the immediate issue to improve systems, process...