Job Description

Overview:

We are seeking a proactive and customer-focused professional to join our operations team. This role is ideal for someone who thrives on solving problems, improving processes, and delivering exceptional customer experiences.


Requirements

Key Responsibilities
  • Manage inbound customer enquiries via phone and email with professionalism and confidence.
  • Escalate complex issues appropriately while maintaining customer trust.
  • Identify opportunities to streamline workflows and improve operational efficiency.
  • Assist in documenting and refining procedures and standard operating processes.
  • Collaborate with onshore and offshore team members to drive operational improvements.
  • Lea...

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