Customer Support L1 - Intermediate Engineer (L2)

CodeRoad provides end-to-end software development services, helping businesses scale with ideal infrastructure solutions. From staff augmentation to dedicated IT teams and general software engineering, our nearshore technology services empower businesses to thrive in an ever-evolving digital landscape.

About the Role

The Intermediate Engineer (Level 2) on the Customer Support L1 team is a key contributor and an advanced technical resource, responsible for the consistent and high-quality resolution of Level 1 incidents.

This role is designed to move beyond the foundational learning stage (L1 Junior), tackling well-defined technical challenges with increasing independence within the 16x7x365 support scope. The primary focus is high-quality support execution, adherence to Service Level Objectives (SLOs) , assistance to the Team Lead, and contributing to the continuous improvement of support processes.

Key Responsibilities

1. L1 Sup...