Customer Support

We are seeking a
Customer Support (Mandarin Speaker)
with a passion for providing exceptional

customer service.

Join our team in M
alaysia
and become part of a culture that values your contributions and nurtures your

professional growth.

You will:

• Provide customer service to clients via live chat, phone call, and email
• Keep clients updated on the status of their requests, providing clear and concise communication
• Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution
• Ensure compliance with market-specific regulatory requirements
• Verify documents submitted by clients within specific regions while adhering to regulatory
• requirements
• Prepare and interpret reports and documentation
• Attend company seminars to stay up to date with the company's business functions and roles
• Meet quarterly KPI targets set by ...