Customer Support

We're looking for dedicated Customer Support Specialists to join a leading IT MNC in Kolkata for our International Voice and Chat process. As a Customer Service Representative, you'll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience across both voice and chat channels. This role specifically focuses on the ANZ Utilities industry, requiring a strong understanding of customer needs in this sector, a commitment to prompt, accurate, and compliant service, and the ability to manage a wide range of customer interactions.

Key Responsibilities:

• Customer Interaction: Handle both inbound and outbound calls from customers or authorized third parties regarding all process and contingency situations.
• Issue Resolution & Complaint Handling: Promptly and accurately respond to customer needs and requ...