Customer Support - Key Account Support 82992

Positions:2 Full Time

Experience

2 - 5 Years

Key Responsibilities

1.       Analyze existing customer success processes and workflows.

2.       SPOC for overseas Customer Service. Coordinating and following up the marketing team (KAM) for artwork and PO also supports the Sales team in achieving revenue targets.

3.       Will act as a single point of contact and maintain strong relationships with clients. If required, he/she must visit customers.

4.       Collect feedback from customers and identify the areas of improvement.

5.       Coordinate with the internal and external team:

·       Coordinating with overseas customers about artwork approval, schedule, execution of order, dispatch, delivery time, MIS, stock & initiate re-order.

·       Extend the coordination to the internal team like IT, Product, Estimation, Production for new product launch and support.

...