Customer Support

An E-commerce Customer Support Associate is responsible for assisting online customers by resolving inquiries, processing orders, handling returns/exchanges, and ensuring a smooth and positive shopping experience. This role involves communication through email, chat, phone, and social media, depending on the company's channels.

Key Responsibilities

• · Respond to customer inquiries regarding products, orders, payments, shipping, and returns.
• · Assist customers via email, live chat, phone, or social media platforms.
• · Process and track orders, refunds, replacements, and cancellations.
• · Coordinate with logistics, warehouse, and operations teams to resolve delivery issues.
• · Manage customer complaints professionally and provide effective solutions.
• · Update customer information and maintain accurate records using CRM or e-commerce platforms.
• · Help customers navigate the website and troubleshoot account or payment ...