Job Description

We are seeking an experienced Customer Support & Upsell Manager for our e-commerce store. The ideal candidate will handle customer queries, manage orders, and actively drive upsells, cross-sells, and customer retention through effective communication and relationship-building. This is a full-time, on-site position based in North Karachi.

Job Details

  • Working Hours: 10:00 AM – 7:00 PM
  • Job Type: Full Time
  • Location: North Karachi

Key Responsibilities

  • Handle customer inquiries via calls, WhatsApp, social media, and email
  • Manage order confirmations, cancellations, and follow-ups
  • Perform upselling and cross-selling during customer interactions
  • Retain customers through repeat purchase strategies
  • Resolve complaints professionally to ensure customer satisfaction
  • Maintain accurate customer and order records
  • Coordinate with warehouse and dispatch teams for smooth order processing...

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