Job Description

Customer Support Executive (B2C)

About the role

The B2C Customer Support team supports Fundraisers, Donors, and Crowdfunders using the JustGiving platform, delivering support across email, live chat, and online help channels. The team plays a critical role in ensuring customers receive timely, empathetic, and effective assistance.

As a Customer Support Executive, you’ll be responsible for handling customer queries end-to-end, providing accurate guidance, and delivering high-quality service at scale. Working as part of a growing Hyderabad-based team, you’ll partner closely with your Team Lead to maintain service levels, contribute to continuous improvement, and support operational excellence.

What you’ll be doing

  • Deliver high-quality customer support across email, chat, and online help, ensuring clear, accurate, and timely responses
  • Resolve customer queries end-to-end, including donations, fundraising pages, account access, ...

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