Customer Support - IT SaaS

Customer Support IT SaaS Owner Relations Technology Squamish, BC, Canada

THE COMPANY

Owner Relations Technology is an IT company that is growing fast. We supply a unique software solution for Property Managers and Hoteliers worldwide. We specialize in developing robust Owner Accounting and Owner Portal software solutions for Condo Hotels, Fractional Hotels, Timeshare Resorts, HOAs, Residence Clubs, and Property Management Companies. Our client base consists mainly of 4- and 5-star Resort hotels in North America, the Caribbean, Europe, and Asia.

THE POSITION

You will work with new and existing clients and our internal software development teams by handling, resolving, and documenting reported customer problems and supporting new onboarding clients worldwide.

JOB RESPONSIBILITIES

• Use listening and problem‑solving skills to support customer service requests by handling, reproducing, diagnosing, resol...