Customer Support intern

About Faym:

At Faym, we are leading the charge in content commerce in India through our growing network of

creators. Faym.co empowers creators to set up their own mini e-commerce stores, helping them sell

products from our partnered brands. Powering over 35,000 creators with ₹200 Cr monthly GMV ,

we‘re redefining creator-led commerce in India.

Role Summary

Be the primary point of contact for creators on Faym, ensuring a seamless experience

through timely support, campaign coordination, creator engagement, and operational

Excellence.

Key Responsibilities

Creator Support

•⁠ ⁠Resolve creator queries across Instagram, WhatsApp, Facebook, and Email within defined

TATs.

•⁠ ⁠Handle issues related to campaigns, orders, payouts, earnings, sourcing, and content

posting.

•⁠ ⁠Escalate and track critical issues to closure.

Creator Success

•⁠ ⁠Drive creator satisfaction, engageme...