Job Description

Account: Rapido Date of Creation: Jan 07, 2026

Purpose: Purpose of this document is to define the criteria of candidates we intend to hire for the

designated account.

Role Title: Advisor (Customer Support)

Minimum Educational Qualification: 10+2 / Diploma / Graduate

Work Experience: 50% fresher & 50% Experienced

Essential Skills: Clear spoken and written communication (basic English, versant 3 or 4 equivalent +

Hindi).

Technical Skills

  • Primarily in English and Hindi.
  • Computer Literacy: Familiarity with using email, chat tools, and CRM software.
  • Keyboard Skills: Typing and data entry skills 30 WPM with 90% Accuracy
  • Problem solving skills
  • Customer Service Skills:

Active listening to understand customer concerns.

Customer Service Mindset

Patience, empathy, and politeness when dealing with complaints or questions...

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