Job Description
Company Description:
At Adnova, we’re redefining how performance marketing and creative teams work. Our platform empowers brands and agencies with the full-stack creative workflow—from inspiration and competitive research to creative briefing, storage, and performance analysis—all in one place.
We are looking for a Customer Support Executive who is customer-obsessed, detail-oriented, and comfortable working in the US shift. You will be the first point of contact for our customers, helping them resolve issues, understand the product better, and have a great experience with our SaaS platform.
This role is critical to ensuring customer satisfaction, retention, and long-term success.
Key Responsibilities:
Respond to customer queries via email, chat, and support tickets in a timely and professional manner
Troubleshoot product issues and provide clear, step-by-step solutions
Guide users on product features, workflows, and best practices
Escalate technical or compl...
At Adnova, we’re redefining how performance marketing and creative teams work. Our platform empowers brands and agencies with the full-stack creative workflow—from inspiration and competitive research to creative briefing, storage, and performance analysis—all in one place.
We are looking for a Customer Support Executive who is customer-obsessed, detail-oriented, and comfortable working in the US shift. You will be the first point of contact for our customers, helping them resolve issues, understand the product better, and have a great experience with our SaaS platform.
This role is critical to ensuring customer satisfaction, retention, and long-term success.
Key Responsibilities:
Respond to customer queries via email, chat, and support tickets in a timely and professional manner
Troubleshoot product issues and provide clear, step-by-step solutions
Guide users on product features, workflows, and best practices
Escalate technical or compl...
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