Job Description
We are looking for a proactive and customer-focused Customer Support Executive to manage customer interactions across calls, WhatsApp, and in-app support. The ideal candidate will ensure quick resolution of queries, enhance customer satisfaction, and support smooth order operations.
Key Responsibilities1. Customer Interaction & Query Resolution
- Handle inbound and outbound calls related to orders, delivery status, product availability, and complaints.
- Respond promptly to WhatsApp and in-app chat queries.
- Provide clear information about seafood products, pricing, offers, and delivery timelines.
- Resolve customer issues efficiently or escalate to concerned departments when required.
2. Order Coordination
- Coordinate with hub team and delivery executives for order status updates.
- Assist customers in modifying, cancelling, or rescheduling orders.
- Ensure proper follow-up for delayed or incomplete deliveries.
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