Job Description

ABOUT THE ROLE

We are looking for a customer-first, detail-oriented Customer Support Executive who can manage customer interactions across chat, WhatsApp, email, and social media.

You will be the frontline voice of Argos, ensuring customers receive quick, accurate, and helpful responses. This role is critical in building trust, improving customer satisfaction, and ensuring a smooth post-purchase experience.


KEY RESPONSIBILITIES

  • Key Handle customer queries via WhatsApp, chat, email, and social media DMs
  • Assist customers with order status, tracking, returns, exchanges, and refunds
  • Resolve complaints and escalate complex issues when required
  • Maintain quick response times and high-quality communication
  • Coordinate with internal teams (operations, logistics, marketing) for issue resolution
  • Update and maintain customer records in CRM/tools
  • Identify recurring...

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