Customer Support Executive (Spanish Speaking)

Overview

Customer Support Executive (Spanish Speaking) – LATAM (Remote)

CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Responsibilities

• Effectively managing the company chats, E-mails and calls
• Identifying and assessing customer's needs to achieve satisfaction
• Receiving and handling inquiries from new leads and clients through phone calls, chat, E-mails and portal
• Updating CRM and keeping records of all communications and actions taken
• Interacting with other departments to resolve inquiries raised by clients that require further investigation
• Following up with clients and scheduling callbacks to ensure optimal r...