Customer Support Executive

Overview

iDynamics Software Sdn Bhd – Rasah, Negeri Sembilan

The Customer Support Executive (Frontline Support) serves as the first point of contact for customers. This role focuses on understanding customer issues, providing basic guidance, accurately recording cases, and escalating matters to the appropriate internal teams for resolution.

Job Requirements

Education & Background

• SPM / Diploma / any field of study (IT background not required)

• Fresh graduates and career switchers are welcome

• Prior experience in customer service, call centre, admin, or support roles is an advantage

Skills & Competencies

• Good communication skills in English (additional languages are an advantage)

• Able to explain information clearly in simple terms

• Comfortable using computers, basic software, and online systems

• Good liste...