Customer Support Executive

Position Summary:

As an Inbound Call Center Agent/Back Office Support at Sparefoot, you will play a crucial role in
providing exceptional customer service to our customers post-reservation for North American
consumers. You will handle inbound calls, emails, and SMS inquiries, offering support and
assistance with reservation management, account information, and general inquiries.
Additionally, you will be responsible for managing customer reviews, escalating issues as
needed, and performing various back-office tasks to ensure efficient operations.

Key Responsibilities:

Inbound Call Handling:
o Answer inbound calls from customers seeking assistance with their reservations, accounts, or general inquiries.
o Provide accurate and timely information, resolving customer issues efficiently.
o Document customer interactions and update relevant systems.
Email and SMS Support:
o...