Job Description

Old School Rituals is a premium skincare and self-care brand inspired by heritage beauty traditions. We create clean, high-quality products and experiences with a strong focus on customer satisfaction, product education, and service excellence.

Customer Support Executive (English, Telugu & Hindi)

Location: Hyderabad (On-site)

Employment Type: Full-time

Work Schedule: 6 days/week

Experience: 1–3 years (D2C/E-commerce preferred)

CTC: 3.0 to 3.5 LPA

Role Summary

Manage customer support across WhatsApp, phone, email, website chat, and social media DMs, ensuring timely resolution and a high-quality customer experience.

Key Responsibilities

  • Handle customer queries across WhatsApp, calls, email, Instagram DMs, and website chat
  • Manage order support end-to-end:...

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