Customer Support Executive

We're Hiring | Customer Support Executive / Senior Customer Support Executive

Location: Pune (Work From Office)

Join ZingHR, one of India's leading HRMS & HCM SaaS companies, and help deliver an exceptional customer experience to enterprise clients.

Key Responsibilities

Resolve customer queries through calls, emails, chats, and support tickets.

Provide functional support on HRMS modules such as Payroll, Attendance, Leave Management, ESS & Employee Lifecycle.

Troubleshoot product-related issues and coordinate with Product & Engineering teams for timely resolution.

Ensure SLA adherence and deliver a seamless customer experience.

Build strong customer relationships through effective communication and problem-solving.

What We're Looking For

2–5 years of experience in Customer Support/Product Support within an HRMS/HCM SaaS environment.

Hands-on exper...