Customer Support Executive

Job Title: Customer Support Executive (Voice Process)

Location: Koregaon Park, Pune

Company: Palmonas

Department: Customer Support / Operations

Employment Type: Full-time, On-site

About Palmonas:

Palmonas is a modern demi-fine jewelry brand offering contemporary, versatile designs that bridge the gap between fine and fashion jewelry. We focus on delivering a premium customer experience through exceptional service, design innovation, and quality craftsmanship.

Job Overview:

We are looking for a Customer Service Executive (Voice Process) to manage customer interactions and resolve queries through inbound and outbound calls. The role involves handling post-purchase support, addressing complaints, and ensuring a smooth and satisfying experience for every customer.

Key Responsibilities:

Handle inbound and outbound customer calls professionally and efficiently.

Resolve customer is...