Customer Support Executive

Support Channels: Blended / Voice / Non-Voice

Markets Supported: US & Europe

Shifts : Shifting Schedule

Engagement Type: Part-Time / Full-Time

This role supports D2C customers across multiple touchpoints and requires strong written communication skills, hands-on platform familiarity, and ownership of customer issue resolution.

Mandatory Requirements:

• Hands-on experience with Shopify - Experience using the Shopify admin panel for daily support operations such as order management, customer lookups, refunds, returns, and basic issue investigation.
• Experience with a helpdesk platform (Gorgias / Zendesk / Tidio / Salesforce or
• similar)
• Ability to work within ticketing systems, manage queues, follow workflows, use macros, and update ticket statuses accurately.
• Strong written English communication skills - Ability to communicate clearly, professionally, and empathetically with US/EU customers over email and ...