Customer Support Executive

Job Title: Customer Support Executive (Sales Department)

Job Summary:

We are looking for a dedicated and customer-focused Customer Support Executive to join our team for the night shift. The ideal candidate must have excellent English communication skills and a strong ability to handle customer queries efficiently and professionally.

Key Responsibilities:

• Handle customer inquiries via phone, email, or chat in a timely and professional manner
• Provide accurate information and resolve customer issues effectively
• Maintain a high level of customer satisfaction through clear and polite communication
• Document customer interactions and update records accurately
• Escalate complex issues to the relevant department when required
• Follow company policies, procedures, and quality standards
• Proactively contact clients to present and promote company services.
• Achieve monthly shipment targets while consist...