Customer Support Executive

Key Responsibilities:

Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses.
Assist customers with product information, services, and troubleshooting.
Maintain a deep understanding of Biotecnika’s offerings to provide high-quality support
Address customer complaints professionally, ensuring quick and effective resolution.
Work closely with internal teams (Sales, Marketing, and Technical) to improve customer experience.
Upsell and cross-sell relevant services when appropriate.
Maintain detailed records of customer interactions and feedback using CRM tools.
Follow up with customers to ensure satisfaction and build long-term relationships.
Support sales and marketing initiatives by providing insights from customer interactions.
Stay updated on industry trends and Biotecnika’s latest services and offerings.
Should be proficient in handling common technical issues in Google Chrome and Windows PC of the customer b...