Customer Support Executive

We are looking for a proactive and customer-focused Customer Support Executive for a growing Software Company. The candidate will be responsible for handling customer queries, troubleshooting issues, and ensuring high levels of client satisfaction. Key Responsibilities: Handle customer queries via phone, email, and chat Provide product guidance and basic technical support Troubleshoot software issues and coordinate with technical team Log and track issues in CRM / ticketing system Ensure timely resolution of customer concerns Maintain service-level agreements (SLAs) Conduct follow-ups to ensure customer satisfaction Prepare support reports and documentation Requirements Strong communication skills (verbal & written) Customer handling & problem-solving skills Basic technical understanding of software / SaaS products Experience with CRM / Ticketing tools (Zoho Desk, Freshdesk, etc.) Ability to handle multiple queries efficiently Patience and customer-centric approach Benefits #Hiring #Cu...