Job Description

We are looking for a proactive and customer-focused Customer Support Executive for a growing Software Company. The candidate will be responsible for handling customer queries, troubleshooting issues, and ensuring high levels of client satisfaction.

Key Responsibilities:

  • Handle customer queries via phone, email, and chat

  • Provide product guidance and basic technical support

  • Troubleshoot software issues and coordinate with technical team

  • Log and track issues in CRM / ticketing system

  • Ensure timely resolution of customer concerns

  • Maintain service-level agreements (SLAs)

  • Conduct follow-ups to ensure customer satisfaction

  • Prepare support reports and documentation



Requirements

  • Strong communication sk...

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