Job Description
Overview
We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
Qualifications
- Bachelors or above
- Customer support and other job experience preferred
- Must be flexible to work in shifts
- Good Written and Verbal English Communication
- Proficiency with MS Office (Particularly MS Excel and MS Word)
- Collaborative mindset
- Customer service focus
- Hands-on-problem solving ability
- The ability to communicate technical information in a simple manner
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