Job Description

Date posted:
 28 January 2026

Job Description:

Location: Gulberg, Lahore (On-site)

Job Type: Full-time

Shift Timing: 8:00 PM – 4:00 AM (EST Time Zone)

About the Role

We are seeking dedicated Customer Support Executives with proven e-commerce experience to provide high-quality support for our B2B clients. In this role, you will manage customer inquiries through email and chat, follow established SOPs, and actively contribute to improving customer satisfaction and retention.

Key Responsibilities

  • Respond to customer inquiries via 
    email and chat
     with professionalism, accuracy, and empathy
  • Resolve 
    order, billing, and product-related issues
     using internal tools and SOPs
  • Meet and maintain defined 
    KPIs
    , including response time, quality benchmarks, and 
    CSAT scores
  • Accurately document customer interactions and 
    escalate issues
     when required
  • Identify r...

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