Customer Support Executive

About the Job:

A person holding this position will be reporting to the Assistant Manager Operations and will be responsible for managing and resolving customer queries and complaints, ensuring proactive follow-up, and multi-departmental coordination with all internal and external stakeholders. The primary objective is to deliver exceptional quality of services, striving consistently towards achieving high Net Promoter Scores (NPS) and meeting defined Service Level Agreements (SLAs).

Job Description:

• Execute day-to-day operational activities, ensuring adherence to established processes, procedures, and quality standards.
• Handle inbound customer calls, emails, and messages (via various channels) efficiently, ensuring a high rate of first contact resolution.
• Manage and resolve customer complaints effectively, coordinating with multiple internal and external stakeholders to find timely and satisfactory resolutions.
• Collect and analyze...