Customer Support Executive

Customer Support Executive 客户支持执行员

Location / 地点: Kuching, Sarawak
Salary / 薪资: RM2,500 – RM3,500

Job Description / 工作简介

English:
We are hiring a Customer Support Executive to handle customer inquiries, provide assistance through live chat and messaging platforms, and ensure a positive customer experience. This role is suitable for candidates who are patient, responsible, and enjoy communicating with people.

中文:
我们正在招聘一名客户支持执行员,负责处理客户咨询、通过在线聊天或信息平台提供协助,并确保良好的客户体验。此职位适合有耐心、责任感强,且喜欢与人沟通的应聘者。

Responsibilities / 工作职责

English:

• Respond to customer inquiries via live chat, messaging platforms, or email
• Provide accurate information and assist customers with their questions
• Follow up on customer issues and ensure timely resolution
• Record and update customer information when necessary
• Coordinate with internal teams to resolve customer-related matters
• Maintain...