Customer Support Executive

Department: Warehouse / Operations

Location: Brookes Chowrangi, Korangi Karachi

Salary: 45,000

Job Purpose:

The Warehouse Courier Confirmation Executive will be responsible for handling courier-related shipper advice cases. The role includes contacting customers to confirm the reason for order refusal, reconfirming delivery intent, and updating all relevant courier portals on a daily basis to ensure accurate shipment status and smooth operations.

Key Responsibilities:

* Access courier portals and download shipper advice files on a daily basis.

* Review refused, returned, or on-hold shipment details shared by courier partners.

* Call customers to:

* Confirm the reason for order refusal.

* Verify whether the customer still wants the order or wishes to cancel it.

* Reconfirm delivery details if required.

* Clearly record customer responses and decisions.

* Update shipment status, remarks, and con...