Job Description
Job description
Job Title: Customer Support Executive
Location: Shahrah-e-Faisal, PECHS Block 6, Karachi
Salary: PKR 60,000 – 80,000 (Based on experience)
Shift Timing: Onsite – 9:30 PM to 6:30 AM
Job Summary:
We are seeking a proactive and analytically strong Customer Support Specialist to join our team. The ideal candidate should be detail-oriented, solution-driven, and capable of analyzing customer concerns to provide effective and timely resolutions. This is a night shift, onsite role based in Karachi.
Key Responsibilities:
Handle customer inquiries via phone, email, and chat professionally
Analyze customer issues and provide accurate, efficient solutions
Identify patterns in customer concerns and suggest process improvements
Maintain accurate records of interactions in CRM systems
Escalate complex cases when necessary
Ensure high levels of customer satisfaction
Meet individual and team KPIs
Requirements:
Strong analytical and problem...
Job Title: Customer Support Executive
Location: Shahrah-e-Faisal, PECHS Block 6, Karachi
Salary: PKR 60,000 – 80,000 (Based on experience)
Shift Timing: Onsite – 9:30 PM to 6:30 AM
Job Summary:
We are seeking a proactive and analytically strong Customer Support Specialist to join our team. The ideal candidate should be detail-oriented, solution-driven, and capable of analyzing customer concerns to provide effective and timely resolutions. This is a night shift, onsite role based in Karachi.
Key Responsibilities:
Handle customer inquiries via phone, email, and chat professionally
Analyze customer issues and provide accurate, efficient solutions
Identify patterns in customer concerns and suggest process improvements
Maintain accurate records of interactions in CRM systems
Escalate complex cases when necessary
Ensure high levels of customer satisfaction
Meet individual and team KPIs
Requirements:
Strong analytical and problem...
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