Job Description
Key Responsibilities
* Multi-Channel Support: Deliver high-quality, real-time assistance via live chat and email, managing 20-30 chat threads per day while maintaining a professional and empathetic tone.
* Technical Troubleshooting: Assist patients and providers with platform navigation, login issues, and virtual visit connectivity to ensure seamless access to healthcare services.
* Appointment & Care Coordination: Manage scheduling, verify insurance eligibility, and coordinate between patients and clinical staff to streamline the telehealth experience.
* Data Security & Compliance: Handle sensitive patient information in strict accordance with HIPAA regulations and company privacy standards to ensure data integrity.
* Issue Resolution & Documentation: Accurately document all interactions in CRM systems (like Zohoo, Zendesk or Salesforce) and escalate complex clinical or technical issues to the appropriate departments.
Candidate Requirements
* Experience: 1–2 years...
* Multi-Channel Support: Deliver high-quality, real-time assistance via live chat and email, managing 20-30 chat threads per day while maintaining a professional and empathetic tone.
* Technical Troubleshooting: Assist patients and providers with platform navigation, login issues, and virtual visit connectivity to ensure seamless access to healthcare services.
* Appointment & Care Coordination: Manage scheduling, verify insurance eligibility, and coordinate between patients and clinical staff to streamline the telehealth experience.
* Data Security & Compliance: Handle sensitive patient information in strict accordance with HIPAA regulations and company privacy standards to ensure data integrity.
* Issue Resolution & Documentation: Accurately document all interactions in CRM systems (like Zohoo, Zendesk or Salesforce) and escalate complex clinical or technical issues to the appropriate departments.
Candidate Requirements
* Experience: 1–2 years...
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