Customer Support Executive

Customer Service Representative (CSR)

Company:
ConnectX

Department:
Customer Support / Operations

Location:
(Onsite / Remote / Hybrid – specify)

Employment Type:
(Full-time / Part-time / Contract)

Job Summary

ConnectX is seeking a motivated and customer-focused
Customer Service Representative (CSR)
to join our growing team. The CSR will serve as the primary point of contact for customers, ensuring excellent service delivery, timely issue resolution, and a positive brand experience across all communication channels.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, chat, or social platforms
• Respond to customer inquiries, complaints, and service requests in a professional and timely manner
• Resolve customer issues efficiently while maintaining high satisfaction levels
• Accurately document customer interactions in CRM systems
• Provide cl...