Customer Support Executive

Position Responsibilities:

. Assist customers with their items purchased through E-commerce platforms

. Solving complex customer problems using your product knowledge

. Understanding and identifying the root cause of the customer's problem through insightful questions

. Taking ownership of support incidents and using all available resources and knowledge to resolve them

. Delighting customers at the quality of service provided for their support inquiries

. At least 2 years of professional customer support experience

. Convey interest in each customer through their words with courtesy, attention, a friendly and caring image

. Providing alternatives to products/items, which are not available on the ecommerce website

. Follow standard processes and procedures when it comes to providing the resolution

. Staying up to date with latest updates on system information, process changes and future updates

. Must be a...