Customer Support Executive

We are seeking a dedicated and empathetic Customer Support Executive to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through your excellent communication and problem-solving skills.

Key Responsibilities:

• Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally.
• Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner.
• Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support.
• Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system. <...