Customer Support Executive

Position Responsibilities:
Assist customers with their items purchased through E-commerce platforms
Solving complex customer problems using your product knowledge
Understanding and identifying the root cause of the customer's problem through insightful questions
Taking ownership of support incidents and using all available resources and knowledge to resolve them
Delighting customers at the quality of service provided for their support inquiries
At least 2 years of professional customer support experience
Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
Providing alternatives to products/items, which are not available on the ecommerce website
Follow standard processes and procedures when it comes to providing the resolution
Staying up to date with latest updates on system information, process changes and future updates
Must be able to overcome objections and handle customer push backs
You want ...