Job Description
Customer Service Representative (CSR)
Company: ConnectX
Department: Customer Support / Operations
Location: (Onsite / Remote / Hybrid – specify)
Employment Type: (Full-time / Part-time / Contract)
Job Summary
ConnectX is seeking a motivated and customer-focused Customer Service Representative (CSR) to join our growing team. The CSR will serve as the primary point of contact for customers, ensuring excellent service delivery, timely issue resolution, and a positive brand experience across all communication channels.
Key Responsibilities
Handle inbound and outbound customer interactions via phone, email, chat, or social platforms
Respond to customer inquiries, complaints, and service requests in a professional and timely manner
Resolve customer issues efficiently while maintaining high satisfaction levels
Accurately document customer interactions in CRM systems
Provide clear and correct information regarding ConnectX products, services, and policies
Company: ConnectX
Department: Customer Support / Operations
Location: (Onsite / Remote / Hybrid – specify)
Employment Type: (Full-time / Part-time / Contract)
Job Summary
ConnectX is seeking a motivated and customer-focused Customer Service Representative (CSR) to join our growing team. The CSR will serve as the primary point of contact for customers, ensuring excellent service delivery, timely issue resolution, and a positive brand experience across all communication channels.
Key Responsibilities
Handle inbound and outbound customer interactions via phone, email, chat, or social platforms
Respond to customer inquiries, complaints, and service requests in a professional and timely manner
Resolve customer issues efficiently while maintaining high satisfaction levels
Accurately document customer interactions in CRM systems
Provide clear and correct information regarding ConnectX products, services, and policies
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