Customer Support Executive

About OnArrival

OnArrival powers the travel stack inside leading banks, fintechs, and consumer apps across India, the Middle East, and Southeast Asia. Millions of users book flights, hotels, and soon buses, trains & activities through our embedded travel micro-app.

Even though our integrations are enterprise-facing, the customer journeys are pure consumer travel — refunds, cancellations, itinerary changes, IRROPS, hotel no-shows, and all the unpredictability of the travel industry.

Your role is to deliver fast, accurate, empathetic support to ensure these journeys run smoothly.

Role Overview

We are looking for a hands-on, detail-oriented individual contributor with 1-3 years of experience in travel customer support.

You will personally handle real travel escalations, respond on chat and email, and coordinate with partners and internal teams to resolve issues qui...