Customer Support Executive

In this role, you will act as the first point of contact for our customers, providing them with the best experience. You will complete operational activities associated with incoming customer support, including receiving, checking understanding, logging, taking ownership and resolving enquiries.

Responsibilities

• Responding to customer enquiries from via email and online chat (approximately 40 support tickets per day).
• Manage internal and external customer enquiries and complaints in an efficient and timely manner.
• Take full ownership of customer enquiries with a positive and proactive approach to seeking a solution.
• Understanding the complete enquiry and ensuring it is logged accurately and in line with QA standards.
• Analysing and investigating the enquiry, using all tools available to reach a resolution
• Reacting to support issues which require a quick turnaround.
• Identifying and escalating high...