Customer Support Executive

Job Summary
We are looking for a customer-focused and proactive Customer Support Executive to provide exceptional support to our customers. The ideal candidate will handle customer queries, resolve issues promptly, and ensure a positive customer experience while maintaining high service standards.
Key Responsibilities
• Respond to customer queries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and provide appropriate solutions.
• Record customer interactions and maintain accurate records in the CRM system.
• Escalate complex issues to the relevant teams and follow up until resolution.
• Coordinate with internal departments to ensure timely issue resolution.
• Educate customers about products, services, and best practices.
• Maintain customer satisfaction by providing prompt and effective support.
• Prepare daily and weekly customer support reports.
• Ensure adherence to company policies and service quality ...