Job Description
About the Role
We are looking for a customer-focused and energetic Customer Support Executive with prior experience in D2 C or E-commerce. The ideal candidate will handle customer queries across multiple channels, manage order-related issues, and ensure a smooth, high-quality customer experience.
Key Responsibilities
Handle customer queries via chat, email, Whats App, social media, and calls.
Manage order tracking, returns, replacements, refunds, cancellations, and delivery escalations.
Resolve customer issues with accuracy, empathy, and timely follow-ups.
Maintain a consistent brand voice in all customer interactions.
Use CRM / helpdesk tools like Freshdesk, Zendesk, Gorgias, or similar.
Coordinate with internal teams — logistics, warehouse, operations, and product — for quick resolution.
Record, track, and close tickets within SLA timelines.
Capture customer feedback and share insights to improve product and CX.
Identify repeat issues and suggest proc...
We are looking for a customer-focused and energetic Customer Support Executive with prior experience in D2 C or E-commerce. The ideal candidate will handle customer queries across multiple channels, manage order-related issues, and ensure a smooth, high-quality customer experience.
Key Responsibilities
Handle customer queries via chat, email, Whats App, social media, and calls.
Manage order tracking, returns, replacements, refunds, cancellations, and delivery escalations.
Resolve customer issues with accuracy, empathy, and timely follow-ups.
Maintain a consistent brand voice in all customer interactions.
Use CRM / helpdesk tools like Freshdesk, Zendesk, Gorgias, or similar.
Coordinate with internal teams — logistics, warehouse, operations, and product — for quick resolution.
Record, track, and close tickets within SLA timelines.
Capture customer feedback and share insights to improve product and CX.
Identify repeat issues and suggest proc...
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